Privacy Policy

Last updated: May 15, 2026

ORA FIX Dentistry Dental Hygiene Clinic ("ORA FIX Dentistry", "we", "us", or "our") is committed to protecting the privacy of our clients, website visitors, and anyone who contacts us. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have regarding your information.

By using our website (orafix.ca) or providing us with your personal information, you agree to the practices described in this policy. We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

• Full name and date of birth
• Contact details: email address, phone number, and mailing address
• Appointment requests, service preferences, and booking notes
• Health and dental history that is relevant to the services you receive
• Newsletter and marketing subscription preferences
• Any information you include in a contact form message

Information Collected Automatically

• IP address and approximate geographic location (city/region level)
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation paths
• Referring website (the page you visited before arriving at ours)

This technical data is collected via cookies and standard web analytics tools (such as Google Analytics). It does not identify you personally.

2. How We Use Your Information

We use your personal information for the following purposes:

• Appointment scheduling — to confirm, remind you of, and manage your bookings
• Clinical care — to provide safe and appropriate dental hygiene services
• Communications — to respond to your enquiries via phone or email
• Marketing communications — to send newsletters, offers, and clinic updates (only if you have opted in; you may unsubscribe at any time)
• Legal and regulatory compliance — to meet obligations under applicable laws and professional regulations
• Website improvement — to understand how visitors use our site and improve it

We will never use your personal information for purposes incompatible with those described above without first obtaining your consent.

3. Disclosure of Your Information

ORA FIX Dentistry does not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

• With your treating dentist — We may share clinical notes and treatment records with your regular dentist, but only with your prior written consent.
• With service providers — We engage third-party providers (e.g., email platforms, booking software) who process data on our behalf. These providers are contractually required to handle your data securely and only as instructed by us.
• When required by law — We may disclose information if required by a court order, subpoena, or other legal process, or to protect the safety of any individual.

4. Data Retention

We retain clinical records for a minimum of ten years following your last appointment, as required by Ontario's dental hygiene regulations. Other personal information (such as contact and marketing data) is retained only as long as necessary for the purposes for which it was collected, or as required by law.

You may request deletion of your non-clinical information at any time by contacting our Privacy Officer (see Section 8 below).

5. Cookies & Tracking Technologies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyse site usage. Cookies help us understand which pages are most useful to visitors and allow us to improve the site over time.

Types of Cookies We Use

• Essential cookies — required for basic site functionality (e.g. navigation, form submission)
• Analytics cookies — track anonymised usage data to help us improve the site (e.g. Google Analytics)
• Preference cookies — remember your settings and choices across visits

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

6. Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

• Know what personal information we hold about you
• Request a copy of your personal information (subject to limited exceptions)
• Request corrections to inaccurate or incomplete information
• Withdraw your consent to certain uses of your information at any time
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact our Privacy Officer using the details in Section 8.

7. Security

We take reasonable physical, technical, and administrative measures to protect your personal information from unauthorised access, use, disclosure, or destruction. These measures include secure data storage, restricted staff access, and regular security reviews.

Despite these safeguards, no method of transmission over the internet is completely secure. If you have concerns about submitting sensitive information online, please contact us by phone instead.

8. Contact Our Privacy Officer

For any questions, requests, or concerns related to this Privacy Policy or the handling of your personal information, please contact:

• Privacy Officer: Sarah Mitchell, RDH
• Clinic Name: ORA FIX Dentistry Dental Hygiene Clinic
• Email: privacy@orafix.ca
• Phone: +92 309 0072112 WhatsApp
• Address: 320-MB, 1st floor, Street 13, Sector B, DHA Phase 6, Lahore

We may communicate with you via WhatsApp when you contact us. Messages sent to our WhatsApp number may be processed and stored by WhatsApp; by messaging us you consent to receive and retain messages on this channel. If you prefer not to use WhatsApp, please contact us by phone or email.

We aim to respond to all privacy-related requests within 30 days of receipt.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.

Continued use of our website or services after a policy update constitutes acceptance of the revised terms.